Terms and Conditions

Detailed description of services

SIGNALTRUCK is a business in the software industry. The Services constitute a technology platform that enables users of SignalTruck's mobile applications or websites provided as part of the Services (each, an "Application") to arrange and schedule transportation and/or logistics services with third party providers of such services, including independent third party transportation providers and third party logistics providers under agreement with SignalTruck or certain of SignalTruck's affiliates ("Third Party Providers"). Unless otherwise agreed by SignalTruck in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT SIGNALTRUCK DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER

Delivery policy

Subject to availability and receipt of payment, requests will be processed within a day and Confirmed via email or telephone. The offering on this website is available to registered users only.

Return and Refunds policy

The provision of services by SIGNALTRUCK is subject to availability. In cases of unavailability, SIGNALTRUCK will refund the client in full within 30 days. Cancellation by the client will attract a 30% administration fee.

Customer privacy policy

SIGNALTRUCK shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the SIGNALTRUCK bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for SIGNALTRUCK via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by SIGNALTRUCK separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

SIGNALTRUCK takes responsibility for all aspects relating to the transaction including services sold on this website, customer service and support, and dispute resolution.

Country of domicile

This website is governed by the laws of South Africa and SIGNALTRUCK chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

SIGNALTRUCK may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by SignalRSA private company based in South Africa trading as SignalRSA Solution PTY LTD and with registration number 2012/223696/07 SIGNALRSA contact: support@signalTruck.co.za